What if a customer asks you to delete their data?
Nobody can say where all of it lives.
That single request now has a law behind it, a regulator behind the law and a date on the calendar. For most businesses the honest answer today is a week of searching, five systems and a guess.
A consent law for personal data, with a regulator and a calendar
The Digital Personal Data Protection Act, 2023 governs the digital personal data of people in India. Four things in it decide how much work you have.
Anything that identifies a person and sits in a digital system. Customers, employees, leads, applicants, patients.
You decide why the data is collected, so the duty sits with you. Vendors who process it for you are Data Processors, and you stay answerable for them.
Access, correction, erasure and a published grievance channel. Every right is a request someone in your business has to answer.
The Data Protection Board of India inquires into complaints and imposes penalties. The Rules set when each duty starts.
The Act sets the ceiling in the Schedule, not in guidance.
None of this shows up as a legal problem at first.
It shows up as six ordinary operational habits, each one reasonable on the day it started.
It is in the CRM, the WhatsApp exports, three spreadsheets and a vendor dashboard nobody has opened since 2023.
Written for cookies, in one language, by an agency that has since moved on. It is still the thing your customers agree to.
Legal thinks it is IT. IT thinks it is legal. The founder thinks it is next quarter's problem.
You can pull up a customer's orders in a minute. Finding every copy of their personal data is a different job entirely.
The processors handling your data are still on terms written before any of this existed, and nobody has reopened them.
Significant Data Fiduciary duties land on some businesses and not others. Nobody has told you which side of that line you sit on.
A practitioner who has done DPDP for a business like yours
You see who they are, what they have shipped and what they charge before you book. You pick.
Rewrote consent notices and grievance processes for eight D2C and lending businesses.
Built the system inventory and processor register for a 200-person SaaS across four countries.
Ran breach-notification drills and closed the safeguards gaps flagged in audit.
Find out where you stand in two minutes
Tick only what is true right now. Nothing is sent anywhere, and the count travels with you into the waitlist form.
Nothing ticked yet. Start with the data map: everything else depends on knowing what you hold.
What business owners ask first
Get ready to a DPDP position you can defend.
The DPDP cohort opens sector by sector. Tell us where you stand, get your exposure decoded free, then choose the practitioner who advises you.